Muscat: The Financial Services Authority (FSA) officially launched the National Health Insurance Platform, "Dhamani," which is now technically and legislatively ready and is offering its digital services to regulate the Omani health insurance market.
The CEO of FSA said that the "Dhamani" platform represents a qualitative progress in developing the Omani health insurance market by employing digital transformation to regulate the sector.
Dhamani offers services by linking private healthcare institutions, insurance companies, and health insurance claims administrators.
FSA began online linking the Dhamani platform to private health polyclinics and clinics by adding over 30 private hospitals in various governorates of Oman last year.
All insurance institutions are linked to the Dhamani platform, in addition to the link between 33 private hospitals, which represent all private hospitals licensed by the Ministry of Health, while the number of health complexes linked to the platform is three.
One of the most prominent advantages of “Dhamani” is the provision of a unified medical file for the insurance policy holder, available when he visits any private health facility.
The platform has proven its digital efficiency and effectiveness during its pilot phase, with the number of health insurance transactions completed through it by insurance companies and private healthcare institutions reaching nearly three million transactions during the first quarter of 2025.
The FSA continues to evaluate the efficiency of the electronic Dhamani platform in the linking phase with private health institutions, which targeted private hospitals in the first phase. The platform links private health institutions, insurance companies, health insurance claims administrators, and official entities to handle patients’ medical data and health insurance claims between insurance and health institutions with ease and transparency.
The Dhamani platform has commenced providing its services in regulating the health insurance market in the Sultanate of Oman, as a proactive step aimed at measuring the actual user experience to assess the efficiency of the platform.
FSA has developed the legislative and technical structure of the health insurance market by updating the laws related to health insurance to guarantee the rights of individuals and companies and enhance the role of the FSA in monitoring the insurance markets and ensuring that the companies comply with the specified laws and standards, in addition to applying information technology and digital systems to facilitate subscription procedures, claims and payment of compensation, which would contribute to improving efficiency and speed of service.
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