Organisations have become increasingly sophisticated at measuring performance. Dashboards are filled with percentages, targets, traffic lights and quarterly achievements. We know how many people attended, how many services were delivered, how many initiatives were implemented and whether annual targets were achieved. This is where many performance systems become uncomfortable. A healthcare organisation may report that thousands of patients attended a newly established clinic. Waiting times may...
There are moments in a researcher’s life that quietly reshape the way history is understood. They arrive without ceremony, revealing themselves only through experience. One such moment came when I entered the Bristol Archives expecting to consult only a handful of documents relating to the history of the Sultanate of Oman. Several minutes later,...
Beyond the mountain views and empty houses, Oman’s old settlements invite us to consider the lives people built and why they eventually moved on. The first time I stepped into Harat Al Yemen, in Izki, I felt unnerved. Beyond each alley were more houses, doorways and traces of a once-busy community. How could a village of this size become...