Muscat: The Financial Services Authority (FSA) begins linking the electronic Dhamani platform to private health polyclinics and clinics, after completing linking more than 30 private hospitals in various governorates of the Sultanate of Oman according to a n orderly method that accommodates the actual operational phase of the platform to measure its performance and operational efficiency gradually.
The FSA continues to evaluate the efficiency of the electronic Dhamani platform in the linking phase with private health institutions, which targeted private hospitals in the first phase.
The platform is concerned with providing electronic linking between private health institutions, insurance companies, health insurance claims administrators, and official entities to exchange patients’ medical data and health insurance claims between insurance and health institutions with ease and transparency.
Majid Ahmed al Abri, media spokesperson for FSA explained that the Dhamani platform has commenced providing its services in regulating the health insurance market in the Sultanate of Oman, as a proactive step aimed at measuring the actual user experience to assess the efficiency of the platform.
The number of institutions registered on the platform so far is 33 private hospitals in the various governorates in addition to all insurance companies and health insurance claims administrators.
The number of transactions completed through the platform amounted to nearly half a million transactions during the period from October 1 to mid-December 2024. The platform will begin on Sunday, linking health polyclinics and private health clinics according to a plan to incorporate all health institutions and entities associated with the platform’s work. He added that this national project will contribute to facilitating many of the challenges facing the health insurance market in the Sultanate of Oman to ensure quality of service and speed up treatment approvals by insurance companies.
Regarding the importance of these introductory tours, Al Abri said that these supervisory tours come after launching the platform in the fourth quarter of last year to begin actual implementation and benefiting from its services by health institutions and insurance companies, he added that during the current phase, the change management team for the Dhamani platform at the FSA is visiting the hospitals that have linked as well as verifying the readiness of the rest of the health institutions that will be linked to the platform within the plan prepared for this purpose such as health centres and polyclinics and external pharmacies.
The team is also concerned with monitoring and recording comments from the public for development and improvement purposes further to their role in educating the public about the nature of the platform and its importance in regulating the health insurance market.
It is worth noting that the FSA has developed the legislative and technical structure of the health insurance market by updating the laws related to health insurance to guarantee the rights of individuals and companies and enhance the role of the FSA in monitoring the insurance markets and ensuring that the companies comply with the specified laws and standards, in addition to applying information technology and digital systems to facilitate subscription procedures, claims, and payment of compensation, which would contribute to improving efficiency and speed of service.
The FSA is keen to issue some legislations that keep pace with the digital transformation of health insurance services, the most important of which is the regulation for electronic linkage of the health insurance system issued by FSA’s decision No 83/2023.
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