Muscat Municipality showcased its efforts to transform Muscat into a smart and sustainable city at COMEX 2024 in line with its objectives towards the complete digital transformation of electronic transactions.
Electronic Services Portal
The portal includes several services related to contemporary building systems, such as the registration request service for consulting offices, designed to arrange and authorize offices providing architectural and structural engineering consulting services. Additionally, it allows citizens to quickly and conveniently obtain maps and request additional copies of plans.
The address updating service, which deals with changing survey drawings or commercial building data in case of a sale, contributes to creating an accurate database for Muscat Governorate.
The electronic certification service for residential rental contracts streamlines the legal process for disputes related to rental contracts, commercial and industrial shop regulations, and landlord-tenant relationships. The beneficiary can also apply through the electronic services portal for permission to coordinate afforestation activities beyond plot limits, by submitting the necessary documents electronically to the Customer Services Department.
The Unified Municipal System
The Unified Municipal System project aims to govern the municipal work system through the development of smart digital solutions that rely on innovation and advanced technologies. The project focuses on unifying and improving municipal procedures, ensuring the stability and support of the digital system, and enhancing beneficiary experiences to meet their expectations in light of rapid technological changes.
Etamad Platform
The Etamad platform is a central system offering innovative solutions that improve industry efficiency. Users can obtain approvals from several parties with a single application.
The platform operates with a smart alert system to ensure compliance with specified transaction completion periods. By activating GIS technology, decision-making is accelerated through accurate data and live web maps. The platform centralizes contractors’ requests, facilitating management of processes related to issuing no-objection certificates, enhancing efficiency and accuracy in decision making. It also provides an integrated geographic map connecting government and private organizations involved in communications, power, and water resources. Approval automation reduces potential risks and eliminates human error, while maintaining high-security electronic authentication methods to protect data. The platform also offers P2P communication services for direct contact between applicants and engineers.
The Geospatial Portal
The Geospatial Portal uses spatial technologies to boost operational efficiency, increase transparency, and aid decision-making. It serves various sectors, including the lighting sector via a digital lighting map that allows staff to observe and analyze the lighting network. The portal also benefits the investment and pest control sectors by enabling professionals to view municipal properties and pest locations on a map, facilitating informed decisions for pest elimination.
A Smart Services System
Muscat Municipality's integrated system of smart electronic services reflects its efforts to stay updated with technological advancements and improve service quality. The smart city's control center includes a system for monitoring roads and lights, contributing to the vision of a smart and sustainable city. The road monitoring system, a significant project, uses sensors and monitoring devices for early detection of vehicle density and accidents. The system displays geographical maps of Muscat Governorate, identifies traffic congestion areas, and manages lighting data, enhancing maintenance efficiency and reducing costs.
Smart Lighting System
Muscat Municipality is implementing a project to replace current lighting with energy-efficient LEDs in major areas and streets, as part of its strategy to reduce electricity consumption and promote environmentally friendly alternatives. The project has replaced over 24,000 conventional lighting lanterns with LEDs, providing central control over the lighting network, lowering maintenance costs, and enhancing system operation.
Communications Center
The Muscat Municipality Communications Center continually improves service quality using advanced technical tools to ensure prompt and effective service delivery. The center updates its systems and programs periodically and employs a performance measurement team to assess employee performance. Training programs enhance employees’ abilities to handle reports and inquiries, keeping them informed about service developments.
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