Muscat: Muscat International Airport won the award for the best airports in the Middle East region in customer experience 2023, in the category of 15-20 million passengers.
Salalah Airport won the award for the best airport in the Middle East region in customer experience for 2023 in the category of two million passengers. This was announced by the Airports Council International (ACI) in partnership with Amadeus, a leading technology company that provides software solutions for the global travel and tourism industry. In detailed aspects, Salalah Airport also won the award for the most dedicated airport employees in the Middle East in all categories, the award for the smoothest airport procedures in the Middle East for all categories, the award for the best pleasant airports in the Middle East, and the award for the best airports in the level of cleanliness, for all categories in the Middle East.
Salalah Airport received this number of awards alongside Muscat International Airport in a program that is considered one of the most reliable performance measurement programs in the world and one of the most important programs implemented by the ACI that relies on directly measuring the experience of airport customers on the same day of travel.
This achievement mirrors the efforts of Oman Airports to integrate with the remarkable endeavours being made by the government of the Sultanate of Oman under the leadership of His Majesty Sultan Haitham bin Tarik for the air transport sector being one of the goals of Oman Vision 2040 as well as in light of the unlimited support provided over the past years in strengthening the infrastructure of air transportation to and from the Sultanate of Oman, in view of its strategic location among the countries of the world.
Muscat International Airport and Salalah Airport’s milestone of this global achievement comes after an evaluation by travellers of the best airports in terms of customer experience within the famous Airport Service Quality (ASQ) awards. This year, the program highlights the number of airports participating in it, which exceeds 400 airports in the world. The same program is characterized by its unwavering commitment to a rigorous and scientific methodology based on direct research conducted through opinion polls administered directly to travellers at the airport, capturing their satisfaction levels on the same day of travel.
ASQ surveys cover more than 30 performance indicators across key elements of the passenger airport experience, giving the most complete picture of the passenger experience journey. This distinctive methodology is known for its robustness, allowing for meaningful statistical inference and providing unparalleled insights into the passenger experience.
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