MUSCAT: Alizz Islamic Bank recently revealed their Chatbot service that responds to customer inquiries related to products & services and enables customers to communicate with the bank directly and around the clock on 24166000. This comes as part of the bank’s vision toward adopting digital transformation and enhancing customer experience. The Alizz Islamic Bank Chatbot has been launched on WhatsApp and the banks official Instagram page and it will also be introduced to the bank’s corporate website very soon.
Customers can send a message via WhatsApp on 24166000 and experience instant responses to their questions on products, services, branch locations, fees, cards, finances, accounts and much more.
The same applies for the bank’s Instagram page, all customers have to do is send a direct message and the machine learning solution will respond instantly. Additionally customers can show their interest for a particular product or service by providing their contact information, select the nearest branch to them and they will be contacted by the sales team.
Ali al Mani, General Manager of Alizz Islamic Bank, stated “Digital transformation is inevitable and not optional for any entity that provides direct services to its customers, especially the banking sector. Improving digital solutions naturally leads to enhancing the customer experience journey within the banking sector. At Alizz Islamic Bank, we have continued to invest in our existing digital platforms and entered into various partnerships in order to provide the right customer solutions. The Bank continues to work towards obtaining a digital business model to keep pace with changing customer requirements and technological advancement. This approach has led to a doubling of the number of our customers’ using digital channels of all kinds.”
Alizz Islamic Bank believes in putting the customer first and the modern customer is constantly changing their methods of communication. That is why adopting artificial intelligence (AI) is crucial towards meeting customer expectations. The vast majority of the public continually resort to social media to search for information and receive answers to inquiries from the bank. It is no secret that artificial intelligence technologies are the future for various industries.
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