MUSCAT: The contact centre of Muscat Municipality conducted a training and workshop session recently for its liaison officers with new techniques improving the communications with the public as also to improve its services to the public.
"This communication training session is part of our endeavour to speed up communication with the general public who contact us for various issues and resolve concerns received by the service directorates in Muscat," a spokesperson from the Communication Centre told the Observer.
The workshop aimed to provide participants key skills and best practices to increase the satisfaction rate of beneficiaries of the services provided by various entities, and to build bridges of cooperation between the centre and the directorates of Muscat Municipality. The training assumes importance to complete the dealings accurately and promptly.
"The goal is to achieve good performance level as the basis for achieving the satisfaction of the services beneficiaries,” he added.
The workshop targeted the municipality employees in various departments. Present in the training were general managers of the relevant directorates from Muscat, besides the liaison officers in the Communication Centre.
During the workshop, several topics were reviewed, including the mechanism for managing complaints and communications, starting from the beneficiary to the third support line, and the mechanism for escalating complaints.
A brainstorming session was held and ideas were presented from participants in finding best practices to escalate outstanding communications.
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